Nigel Ridpath's Blog


A musical history

Filed under: Music — nigelridpath @ 10:09 pm
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[Note that there is a Spotify playlist to accompany this post. Click here to access it.]

I have wanted, for some time, to write a post about music, because it has always been such a huge part of my life. Those of you who know me well will know that I have always loved to dance and this has had an effect on my musical taste. I’m not saying that I don’t like the odd atmospheric or slow track, but ‘music that you can dance to’ has often been a pretty good starting point for me.

So let’s get started.

When I think to my first musical memories, they are usually of the music that my Mum liked and bought. There was some real cheese floating around in her mid-70’s record collection and whilst choosing the perfect track, I reminded myself of the delights of Demis Roussos and Manhattan Transfer’s ‘Chanson D’Amour’. But in the end, I chose a great Abba album track – “The Eagle”. We don’t really think of Abba as a synth-led band, but listen to the great pads and trills on this track. It is pure class.

We then have to move on to the obligatory ‘first single I ever bought’. I have to say, I’m quite proud of mine, because to me it is another brilliant song, that has turned into a bit of a classic. It’s The Buggles’ “Video Killed the Radio Star”. I have plenty of friends of my age that have to own up to The Wombles, The Baron Knights or The Bay City Rollers, so I think at the age of 11 or so, I was already starting to display some good taste!

My musical taste then took a slight swerve – straight into the arms of ska and two-tone. Madness, by the time I discovered them in 1981, were in the throes of releasing their 3rd album – 7 – and it was one of my first LP purchases. “Cardiac Arrest” – my choice from this period, sums up their sound and their naturally witty lyrics. It remains one of my favourite opening tracks on any album. I loved The Specials’ “Ghost Town” from this period and Bad Manners’ maniacal version of the “Can Can”.

My favourite band - Depeche Mode

But then my true musical passion started. My schoolmate, Fenner Pearson, (his blog is always a great and thought-provoking read) introduced me to Depeche Mode (as well as The Human League and myriad other ‘futurist’ bands of the early 80’s). I was hooked and having just caught the end of the ‘A Broken Frame’ period, I had to wait until “Get the Balance Right” came out to experience for the first time the excitement of a new Depeche release. I’ve included the 12″ version on the Spotify playlist, as this was the version I bought. It still sends shivers ….

Depeche Mode were the first band that I saw live (1983) and they have endured as my favourite band for nearly 30 years (eek!!).


But in the 80’s, they were not the best band I saw live – nor were the likes of the other futurist and new romantic bands (Duran Duran, Howard Jones, Blancmange, Spandau Ballet etc.) that dominated my record collection. I have always had a love of funky dance music and without doubt the best band that I saw live in the 80’s was Imagination. Many of you will unquestionably be incredulous at that, but I’m absolutely serious. Fantastic musicians, great stagecraft and the most incredible connection with their audience. I’ve included their biggest hit “Just an Illusion” on the playlist and it still brings a big grin to my face.

So where next? Well, I mentioned my love of dancing and in 1985 I hit one of my two dance highlights – getting through to the regional finals of the Malibu World Disco Dancing Championship! Egged on by a big crowd at Cinderella Rockerfella’s in Kingston (classy, I know!), I strutted my stuff to Jermaine Stewart’s “We Don’t Have to Take Our Clothes Off”. You should have heard the girls scream!

And so we move on to my University years (1986-1990) which were generally poor years for great bands. Most of my favourite bands had broken up and there is not much that is memorable to me from that period. But I had broken into the university ballroom and latin american dance team, where my partner, Sue, and I travelled the length and breadth of the country representing Cardiff. We were the jive pairing and always rehearsed to Wham’s “Wake Me Up Before You Go-Go”, which brings back a load of good memories.

When Vince Clarke left Depeche Mode in 1981, he continued to write amazing synth-based pop songs – first with Yazoo, then The Assembly and then for over 25 years with Andy Bell as Erasure. Vince’s work has always been close to my heart and I’ve included one of his most beautifully-crafted  creations – “All Through the Years” – from the I Say, I Say, I Say album in 1994.

The incomparable Bjork


The 1990’s, in my opinion, were not a stand-out decade in musical history. From acid house through Brit Pop and then into the Take That and Spice Girls phenomena – none of them really resonated in the same way that the music from the early 80’s had done. The exception to me was the utterly unique Bjork. Her debut album, entitled, err, ‘Debut’ was a complete revelation and her next few albums continued to impress me.

I saw Bjork live in Dublin in 1995, where she blew away the audience. I’ve included the Nellee Hooper-produced “Big Time Sensuality” here.

The next track will probably be a surprise. But the BBC’s Fame Academy was a huge hit with my then young daughters and I think remains the high-water mark of reality talent shows – not least because the artists had talent!! “Lullaby” was written and recorded by three of the contestants (one being the now multi-platinum Lemar) in one week. It’s a beautiful song and was the highlight when I took my daughters to the follow-up tour – their first concert.

And so we’re pretty much up to date. But I have one more track. I discovered Spotify about 3 years ago and it opened up the amazing ability for me to get suggestions and discover new artists. One of those has been Marina & The Diamonds – the gorgeous Welsh/Greek singer/songwriter whose album – The Family Jewels – is a real winner. Her track “Mowgli’s Road” is my favourite and included on the playlist. Through Spotify, I have discovered some fantastic new bands, that I wouldn’t have discovered any other way.

Let me know which tracks have inspired you over the years!



Interstitial 2011

Filed under: CRM Online,Microsoft,Startups — nigelridpath @ 10:54 am
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Well, it’s been interesting looking back at my ‘Interstitial‘ blog post this time last year and comparing it to what actually happened. One thng that I can confirm is that like, like Delboy and Rodney, I still have to say, “This time next year, we’ll be millionaires!”. Cloud9 Insight has made a solid start and gained a really good reputation, but Carlene and I have not retired on the proceeds yet! The great thing is that I am certain that Microsoft’s plans for us match our own aspirations and if we consider 2011 as the year to get established, 2012 will be the year where we see the fruits of our labours.

My intuition about my new business partner has proved to be spot-on. My ‘gut-feelings’ have always tended to be well-worth a listen, but it’s gratifying when you can look back and see that you were vindicated in trusting it. Working with someone so closely is a strange thing. It’s a cliche to say it’s like a marriage, but what other relationship requires the same level of trust and equal effort on both sides to make it work? I’d be interested to hear other people’s views on business partnership. I’m sure there are many business owners out there that feel that they couldn’t share the running of a business, but I have to say, for me there is nothing like sharing the highs and lows with someone that you know is as committed to the venture as you are. [A bit like a marriage!?!]

The interstitial period this year has proved to be a bit of an odd one. In particular the 27th December, when we went to see Saracens beat Harlequins in front of 82,000 (80,000 of which were supporting Quins) at Twickenham, only to find out an hour or so after the match that my paternal grandmother had passed away. A real rollercoaster of a day. So, if anything, I have been even more reflective in this period between Christmas and New Year than normal.

If the step-parent relationship is the most difficult (see this article that I wrote for Helium some time ago), the grandparent relationship is surely the easiest. All the fun and none of the responsibility! More or less. I have been lucky to enjoy my grandparents well into adulthood. In fact, it is my maternal grandmother’s 94th birthday today (Happy Birthday Nana!). Still the matriarch, still a fantastic role-model. She is looking forward to her 12th great-grandchild due at any moment.

The grandmother who’s funeral I will be attending in the next week or so was 93 last summer, so it looks like I’m from long-living stock. With that distinctive Sussex accent (very rare to hear these days), she always welcomed us warmly to her house on the south coast for Sunday lunch or to be ‘fattened up’ for a few days after some illness or other. There is no doubt that there was a classic example of the grandparent relationship working a bit more smoothly than the parent-child counterpart. I have fond memories, which is, after all, the best thing that we can leave behind us when we move on.

So …. let’s take a peak into the crystal ball. 2012 is clearly going to be a big year for the UK, with the Olympics, the Queen’s diamond jubilee and the country somehow trying to feel its way through the economic turmoil. For me personally, it’s going to be about building on the foundation work at Cloud9 and working out which way to take the business. CRM has done very well for us (37 new clients in 9 months), but Microsoft are prodding us towards some other related opportunities that could prove very fertile ground. We’ll see.

It’ll be another exciting year and I will be throwing myself into it with my usual gusto. Whatever you’re hoping for in 2012, I wish you a happy and healthy one!


House for the future?

Last weekend I did something that I had wanted to do for a long time. I have had a lifelong interest in politics and the political process and found myself with a few hours to spare in London on Saturday. So I paid my £15 and did the 75 minute tour of the Houses of Parliament.

I have to say that this wasn’t the way I had wanted to pay my first visit to the Palace of Westminster. I had thought that I would either queue up to sit in the public gallery while proceedings are actually underway, or that I would have organised a tour directly with an MP – either my local member (unlikely as that is Francis Maude) or someone from the party that I have supported since I was at university. But as I have never got round to organising either of those options, I plumped for taking the touristic route.

The beautiful, but archaic, House of Lords

And I have to say, in terms of the fabric and the accoutrements of the building, it did not disappoint. In fact – and I have an experienced and appreciative eye for grand old buildings (just ask my children who have begrudgingly been dragged around many of them) – I would say that there are not many constructions that are as sumptuously decorated as the home to our democracy. Beautiful frescoes, stunning painted and carved ceilings and top-notch sculptures are everywhere. The sense of history is all around you as you take the monarch’s route for the opening of Parliament. Traditions abound and you are reminded at every turn of the incredibly important moments in Britain’s past that happened on this very spot – going right back to when Westminster Hall was originally built in the 11th century.

But walking around I had a problem …. a big problem. Put quite simply, the building is not suitable for a modern democracy.

Let me give you a few examples. Many of you will be aware that votes in both Houses are conducted in person by the member making a choice of which corridor to troop down (the Ayes or the Noes in the Commons and the Contents and not Contents in the Lords – I know … don’t ask!!), before having his or her name written down by a teller. Voters have 8 minutes from the time the voting starts (denoted by the division bell) to make it into the corridor. Miss it and your vote cannot be counted. Is this really an appropriate way for our democratic process to work in the 21st century?

During the Second World War, the House of Commons was destroyed in an incendiary bomb attack. When the proposition was put to Winston Churchill that this might be a good opportunity to modernise the chamber with proper desks and microphones, he dismissed the notion saying that the historical design ‘promoted good debate’. So we now have some opposing benches that only houses about two-thirds of the members at any one time. And would you believe that the spacing between the benches is measured at two-and-a-half sword lengths! Good grief!!

The only concessions to technology are the dangling microphones, remote controlled cameras and a couple of monitors. All of these items are for the benefit of television coverage and these sole trappings of the late 20th century feel very incongruous.

The rest of the building is not much better. Little writing stations are everywhere, replete with official stationery. Our guide said of these that writing notes and letters is still the main method of communication, as it allows the politician to be considered about their words. It was hard to tell if she was being ironic, but at that moment – and not for the first time on the tour – she may have caught me rolling my eyes!

When Labour came to power in 1997, I was optimistic that they were going to take a reforming hand to parliament. Surely, urged on by the Blair babes, the political process in the United Kingdom was going to be dragged kicking and screaming away from its traditions and whimsy towards a modern democracy. I thought we were going to get a fully elected second house, a fair voting system, family-friendly parliamentary timetabling and grown-up debate that didn’t require the opposing parties being kept two-and-a-half sword lengths apart! I was optimistic.

Of course, we got nothing of the sort. And I think I now know why. I am convinced that the historical traditions of this building, with all its pomp and circumstance, have seduced our politicians away from reform. Isn’t it ridiculous that no-one has stood up against the standing order that politicians are not allowed to address each other by name in the house? This building, and all it has stood for over the years, has permeated the hearts and minds of our political elite and it has enveloped them in its comforting, yet stultifying, arms.

This is an amazing building and well worth a visit. But it is not a suitable home for a modern democracy.



I’m trying to think back to a time when there was so much economic and political turmoil in the world and I suspect we are talking 20 years ago when the Berlin Wall came down and ‘the West’ plunged into the recession of the early 90’s. The parallels with the Arab Spring and the current economic bubble are obvious. I am no economist, but my hunch is that in both cases the political and economic situations are only marginally linked. They are certainly not direct consequences of one another.

I think people follow current affairs in different ways and I have always found myself more interested in the big picture and the big ramifications, rather than individuals’ stories. I remember this being most stark in my and my ex-wife’s reaction to the attack on the World Trade Centre. I was fascinated by the potential impact on world political relations, the effect on the Middle East situation and how the world’s biggest monotheistic religions would subsequently view each other. Would this be jihad? My ex-wife’s interest was almost entirely focussed around the individual stories of the people that perished. Neither approach is wrong, but the difference was striking. As an interesting footnote to this observation, I feel that in the intervening 10 years, the media has probably shifted its coverage away from my needs in favour of covering the human stories.

And so to the current turmoil. Given my stated reaction to current affairs, I am intrigued by the bigger picture in North Africa and the Middle East. I think that we can’t even begin to imagine what this region will look like in even 5 years time. A hothouse for conservative Islamists or a set of liberalised, multi-cultural democracies? We just don’t know. I think at this juncture, we have equal rights to hope and fear.

I think a similar level of doubt is hanging over the countries of Europe. I have heard so many views of where the current crisis might end up, that it is clear nothing is clear. I have been a strong advocate of tight tie-ups in Europe, believing firmly that (particularly economic) integration has indeed prevented war in our region for 75 years – the longest period since civilisations emerged on our continent. So, again, I have fears for a break-up. But the flip-side is that we could end with end up with the exact reverse – a situation that creates the kernel for a federal Europe. I’m not going to pre-judge.

I am excited by both of these examples of turmoil. It’s only through everything being thrown up in the air that real change occurs. And being an optimist, I come down on the side of hope over fear everytime.


Startup Britain! Either that or stop talking about it!

Filed under: Startups — nigelridpath @ 3:08 pm
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Startup Britain is supporting entrepreneurs

Yesterday, David Cameron, George Osbourne and Vince Cable launched Startup Britain ( – an intiative that ‘is designed to make it easier for new companies and innovations to flourish and encourage people who aspire to start new businesses to work for themselves.’ 64 companies have pledged free backing for the initiatives, including Barclays, O2 and Microsoft and the government has given a commitment to substantially reduce the regulation for businesses up to 10 employees.

As an entrepreneur who has twice set up small businesses, I applaud the sentiment contained in the Startup Britain message. Although personally not a Conservative, I have never held truck with the Labour plan of using the public sector to generate jobs. I have always been proud of my (albeit small) efforts to create employment and I’m glad that I’m in a position to do that again – with the expectation that Cloud9 Insight will generate 6-10 jobs by the end of 2011. We all know that those jobs mean money in the public coffers, money spent in local shops and (possibly most important of all) no government expense. In my view, the public sector became very bloated during the Brown years and was unsustainable.

So should we all run out and start up our own businesses? It’s certainly not for everyone. But is it right for you? I think there is an important distinction to be made here. People talk about the dedication required for setting up a business, the long hours and the huge learning curve, but that’s not always the case. I know a number of people that have set up their own business simply to improve their working conditions, be it fewer hours, more home working, getting away from a painful boss or the ability to do something they are passionate about. These are all admirable aims and will be counted in the government statistics as ‘startups’. But let’s be clear. These people are not entrepreneurs. These are the self-employed.

National wealth creation is going to be down to the entrepreneurs, which may number only 1 in 10 of those that set up new businesses at any given point. These people will generate employment, give opportunities to young people and add to the intellectual capital of UK plc. But even this group can be broken down into two further categories. Those wanting to run a lifestyle business and those going for growth. In my experience, it is absolutely vital that entrepreneurs know which category they are in. Lifestyle entrepreneurs will make business decisions that will lead to the nice car, the expensive holiday or the second home. Growth entrepreneurs are all about leaving the value in the business, so that they can sell or float at an appropriate point. Not being clear about which catgeory you are in will inevitably lead to confused decision-making.

Most great businesses start in a recession or a recovery. I think Startup Britain is a promising initiative and I’m really glad that companies like Microsoft are supporting it. Let’s hope that latent entrepreneurs come out of their hiding places, take advantage of the support  on offer, make a clear choice between starting lifestyle or growth businesses and ultimately accelerate growth in the UK.


Gavin Henson and the Art of Teamwork

Filed under: Saracens,Teamwork — nigelridpath @ 10:24 am
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Those of you who know me even a little bit will be aware of my love of rugby. For me, it’s the most complete team sport. There are 15 distinct roles, and it’s going to take 15 specially trained individuals to fulfil those roles. Even physical characteristics come into play, with the speedsters playing on the wings and at fullback, with the props requiring unbelievable strength. But if those individuals play as individuals, you will have an unsuccessful team. It doesn’t always come together, but when everyone plays their role technically well and with that almost indefinable team instinct, to my mind, there is no better spectacle in sport.

My team, Saracens, has changed a lot in the 11 years that I’ve been following them. Recently (mostly due to the influence of the incomparable Brendan Venter), the team has been put at the centre of everything, along with a core set of simple values, which include hard work, honesty and discipline. The results have been phenomenal, with a team that perennially hits mid-table with a following wind, last year reaching the Premiership final, losing to Leicester in one of the greatest ever club matches.

And so we come to Mr. Henson. Gavin has shown immense talent during his career with Wales and Ospreys, but clearly in the last few years, he has had to deal with some demons – the publicity around his relationship with Charlotte Church and some long term injuries among them. After nearly 2 years of largely self-imposed exile from rugby, which included a very high profile run on Strictly (mostly due to the fact that ladies seem to find him attractive (beats me!)), he was signed up for Saracens.  No doubt, many of you will have heard that this week, he has left the club.

Gavin Henson - You play for the team on the front of the shirt, not the name on the back!

I saw Gavin play in 2 of his 4 games for Saracens. His body language and interaction with team mates was fascinating. He looked like he thought he was doing everyone else a favour turning up. Whilst, post-match, other Saracens were praising team endeavour, Gavin was found sulking to the TV presenters about not getting a start in the team at his favoured inside centre position. The fact was he was just not good enough to replace the incumbent.

I wish Gavin well for the future, but I’m glad he’s not at my club anymore.

The right sports teams can provide a massive inspiration for business. I was at a big Microsoft event a while back with key members of the Wasps playing and management team. It was stirring stuff, despite my anti-Wasps prejudice! And I look to a very similar set of values to those of  Saracens when I am building a team. There is definitely a place for individual talent in business, but when put into a properly functioning team, the results can be truly multiplied. Do something because it benefits the team, not yourself, and you can be sure that one way or another, you will get to bask in reflected (and agreeably shared) glory!

The rugby six nations starts tonight. I have no doubt that the best team will win.


5-4-3-2-1 Liftoff!

Filed under: CRM,CRM Online,Microsoft,Startups — nigelridpath @ 12:17 pm
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My new business – Cloud9 Insight – launches next week and the excitement is mounting! The final tweaks are being made to the website and the operating model  and then by the end of the week, it’s all systems go.

We’ve had a great team behind us. Particular thanks have to go to Gareth, Petrina and the team at our digital agency – FCDM, based in Dublin ( They have produced a stunning design and have put up with me through loads of reworks of our corporate character – Cloud9. This is his internet debut. I hope you like him!

Hi! I'm Cloud9!

Cloud9 is there to help our prospective customers around our site and will be central to our corporate identity. Interestingly, I did a lot of research into corporate characters and it’s amazing how few companies really follow through on their investment in a character. Look at or Neither of them really make the most of their characters. For me, the best example was, and we took a lot of inspiration from their site. To see Cloud9 in his rightful place, go to at the back end of next week.

But setting up Cloud9 Insight has not just been about having fun with design. We have set up the business to support Microsoft’s CRM Online launch in the UK and with that comes the obvious issues around two new operating models being established to work together. However, with plenty of hard work and constructive discourse, I’m confident that we’ve cracked it. It’s a great product, at a great price and we’re certain it’s going to be a great success.

It’s going to be heads down over the next couple of weeks, but I’ll update you with details of how the launch has gone in the not too distant future. Why not subscribe to my blog to make sure you don’t miss out?



Filed under: CRM,Freelance consultancy,Startups — nigelridpath @ 4:31 pm
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Well here we are in the gap between Christmas and New Year. I like this time. It’s a useful space to gather yourself together ready for the new year ahead. A time of personal review and planning.

I also find myself ‘interstitial’ work-wise. I have been working as a freelance consultant for the last 5 months, which has been fun and interesting. I have had a couple of clients provide me with a variety work and those of you that know me quite well will recognise variety as being the spice of this particular life. That freelance work will continue for a while yet, but there is another venture close to being launched. I have set-up a new business that I have high hopes for in 2011 and beyond. I won’t go into too much detail at this point, save to say it is CRM-related. This post is more about my thoughts on running a business again, as opposed to being employed or a freelance ‘one-man-band’.

There are a number of similarities with Customer ONE, the business that I ran with Andy Dunne between 2001 and 2005, but also some differences. I am running the business with a partner who I have not known long, and, as with Andy, there are elements of rapidly discovering each other’s strengths and weaknesses. I am very pleased to report that there is a mature level of compromise and respect there and, so far at least, decision-making has been constructive and fast. My intuition’s sit-rep is wholly positive!

The major difference, however, is that we will be making the business work for our personal circumstances, which are surprisingly similar. My situation has changed in that the ‘jam tomorrow’ approach does not work for me anymore. So I’m hoping that there will be plenty of the strawberry stuff in the pretty near future!

But, joking apart, it is a very exciting time. We’re busily putting our website together, refining the business plan, developing the operating model, building partner relationships, as well as doing the dull stuff like bank accounts, VAT registration etc.  I have learnt a lot from my Customer ONE experience, and from colleagues at Clarity and IMGROUP and now’s the time to put it all to good use. This time next year, Rodders, …… !!

When I write a post at the end of 2011, I’m not quite sure what shape my working life will have taken. I may still be interstitial – or I may be firmly in the freelancing or owner-managed business camp. A fulfilling work-life is about taking hold of the available opportunities and making them work for you. That’s what I intend to do.

Whatever life brings you in 2011, I wish you the very best.


An anniversary ……

Filed under: Freelance consultancy — nigelridpath @ 2:58 pm
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Today I reach a significant milestone. Twenty years ago, a fresh-faced Nigel Ridpath turned up for day 1 at the then Sun Alliance. Ahead of me lay a three-month COBOL programing course and a hell of a lot to learn about the exciting world of insurance, but I was so thrilled at getting ‘out there in the real world’ and proving myself outside of the academic arena, that I opened my  workbook on Jackson Structured Programming with relish.

Now, I could  nostalgically wallow a while in the differences between the workplace and IT of 1990 and 2010. Such as the tea lady that came round to serve people above a certain grade, the twice daily smoke-at-the-desk breaks and the fact that the entire mainframe storage of that FTSE-100 company was 3 terabytes. But that would be self-indulgent and would also run the risk of making me sound ancient!

Instead, I’d like to reflect on the changes in career shape in that time period. Starting off my career with an insurance company at that time meant a final salary pension scheme. As part of this process, at the age of 22, I was presented with the fact that I had a retirement date and it was exactly 40 years from my start date. Well, that’s very clear. 18 years in education, 40 years in work and then whatever is left of my life is retirement. And the main objective of my contemporaries in the early 90’s was shortening the work portion of that model.


As I hit the halfway point of the work bit of the model, I have less faith than ever before that my life is going to conform to the pre-ordained pattern. Firstly, we’re all aware of the social and demographic changes that will have a major impact. My generation will be the first in modern history to have less wealth than their parents. So from that perspective  there might be a financial imperative.

Secondly, I would like to think that there would always be a marketable demand for my talents and, being perfectly blunt, I get a massive buzz out of being valuable to businesses and making money out of it. Why would I ever want to give that up?

I have banged on  before about a revised career model (to anybody over the years who would hear me out! Sorry!). Finish study at  the age of 18 and have repeating 10 year periods consisting of 8 years work, 1 year of study and 1 year sabbatical. I reckon most people would be up for 5 iterations of that ….

Anyway, thanks to everyone who has brushed past me in the last 20 years. It’s been a lot of fun!


Back in the land of the freelancer

Filed under: Freelance consultancy — nigelridpath @ 7:59 am

Having been looking for the right opportunity to get back into freelance consultancy for a while, I start where I left off in my Orly Consulting days on 9th August. And after running Customer ONE as a growth business and employed stints at two consulting firms, it feels good to be back.

So what lies ahead? Well, initially it’s an interim role as an information architect, with the world’s leading FX clearing house – a great role to get my teeth into. After an initial period of trying to accelerate some initiatives full time, I drop to part time, which will give me an opportunity to turn my hand to some other clients and initiatives. More in later blogs, no doubt. In fact, I may start using this blog to try out a few ideas on my audience, so if you’re interested in contributing, why not make sure you RSS this blog now, to make sure you don’t miss out. Your help would be appreciated.

One thing I can say is that other work will almost certainly focus on the Dynamics CRM channel. Microsoft are keen for me to continue my involvement and hopefully I’ll be able to leverage my network in the partner community in some way. They’re a great bunch and with CRM 2011, they have a really massive opportunity.

That’s all for now. I promise my next blog will be about more substantive issues, rather than this ‘personal status update’.

Enjoy what’s left of the summer!

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